Refunds & Cancellation Policy

2. Cancellation by the guest

Cancellations more than 60 days before arrival

• Cancellations made more than 60 days before the scheduled arrival date are eligible for a full refund of all amounts paid.

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Cancellations between 30 and 60 days before arrival

• Cancellations made between 30 and 60 days before the scheduled arrival date are eligible for 50% refund of the total booking amount.

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Cancellations less than 30 days before arrival

• Cancellations made less than 30 days before the scheduled arrival date are strictly non-refundable, regardless of the reason.

• This includes, but is not limited to:

  • Illness or injury

  • Flight delays or cancellations

  • Visa or travel documentation issues

  • Personal or family circumstances

  • Natural disasters or force majeure affecting the guest

3. Rescheduling by the guest

Rescheduling more than 30 days before arrival

• Rescheduling requests made more than 1 month before arrival may be considered, subject to availability.

• If approved, an additional fee may apply, calculated as:

  • The applicable rate for the new booking period

  • Plus a 10% administration fee based on the total booking amount

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Rescheduling less than 30 days before arrival

• Rescheduling requests made less than 1 month before arrival may be accepted solely at the discretion of Snuggle & Snooze Bali.

• If approved, an additional fee may apply, calculated as:

  • The applicable rate for the new booking period

  • Plus a 30% administration fee based on the total booking amount

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Rescheduling is not guaranteed and may be refused without further explanation.